However, his withdrawal request for R₹30 got denied, and despite that he wagered the amount little more, the withdrawal request was getting denied. The casino has not responded to the complaint, therefore, it remains unresolved. The player complained that he’d made a deposit but 5 months later, it still wasn’t credited to his casino account. Player’s bank confirmed it had reached the given crypto merchant address, however, the casino said the address didn’t belong to them. The player said that after creating this complaint about it, the casino blocked his account and confiscated all funds. There was no reaction to this complaints and it remains unresolved. The player requested a withdrawal but it has been declined and the money didn’t return to the account balance. The casino has not responded to the complaint therefore it remains unresolved.
| Payment method | Minimum deposit amount (INR) | Maximum deposit amount (INR) | Withdrawal time |
| UPI | 350 | 50,000 | up to 2 days |
| NetBanking | 500 | 50,000 | up to 2 days |
| PayTM | 350 | 50,000 | up to 2 days |
| GPay | 300 | 50,000 | up to 2 days |
| PhonePe | 350 | 50,000 | up to 2 days |
| BHIM | 350 | 50,000 | up to 2 days |
| Amazon Pay | 1,000 | 50,000 | up to 2 days |
| MobiKwik | 350 | 50,000 | up to 2 days |
| JioPay | 400 | 50,000 | up to 2 days |
| Whatsapp Pay | 400 | 50,000 | up to 2 days |
| Freecharge | 400 | 50,000 | up to 2 days |
| JioMoney | 250 | 20,000 | up to 2 days |
| Ola Money | 100 | 20,000 | up to 2 days |
| Reliance Jio | 250 | 20,000 | up to 2 days |
| Airtel Wallet | 100 | 20,000 | up to 2 days |
| Neft | 400 | 50,000 | up to 2 days |
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He had requested a manual withdrawal of his remaining balance of INR 5,40,000, which was approved but had not been received after nearly a month, despite multiple follow-ups. The Complaints Team reviewed the situation but determined that there was insufficient insight to address issues specifically related to sports betting, leading to the rejection of the complaint. A player deposited ₹7,000 on December 1, 2025, but the amount was deducted from their bank account without being credited to their Bet winner account. Despite providing proof of payment, the casino has not resolved the issue. The player also raised a concern about a previous withdrawal of ₹6,300 from August 2025, which remains unpaid. The casino’s customer service has only provided vague responses and closed the player’s support chat without offering a solution. The complaint remains unresolved, and the player is frustrated by the lack of action. A player attempted to withdraw 8,000 INR but encountered repeated issues with Betwinner’s withdrawal and support systems. Email support provided vague responses, stating the matter was under review. After months of back-and-forth communication with no resolution, the complaint was escalated to a third-party dispute resolution platform.
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The player consistently denied these allegations, asserting that she had not violated any terms or created multiple accounts. Ultimately, the Complaints Team concluded that there was sufficient evidence from the casino to support their position, leading to the rejection of the player’s complaint. Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers.
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The player from Peru had her account at Bet winner Casino closed due to failed verification. She had admitted to initially submitting invalid documents, which had led to the rejection of her proof of home address. Despite having resubmitted valid documents, she had received no response from the casino. We had explained that her initial failure to provide correct personal information had breached the casino’s Terms and Conditions, which had led to the account closure. A player from Slovakia deposited a big amount of money, ₹30,000 and played according to the casino’s rules. But when he requested a withdrawal, his winnings were shortened of ₹1,395.5, which the casino said was because of the fees. He claimed that he wasn’t informed that he was responsible for his deposit and withdrawal bank charges and he strongly disagreed with such a rule. The casino, on the other hand, said that the player was informed about the rule via email. They refused to pay him back the fees he was charged and the complaint remained unsolved.
